Delivery

WHAT ARE THE PAYMENT METHODS I CAN USE TO PAY MY PURCHASE ORDERS?

You can pay your orders through  Visa, Master Card, American Express, Paypal, Apple Pay, Manual Bank Transfer. 

 

CAN MY CREDIT CARD BE REFUSED?

Your credit card can be refused for the following reasons:
either your credit card has expired - please check its validity.
or, its limit value has been exceeded - then, check with your bank.
or, the data you entered is not correct - verify that all the required fields were correctly filled in.

 

IS IT SAFE TO USE MY CREDIT CARD IN THE WEB?

Yes, the data is transmitted in SSL encrypted form. Payments made with Visa and Mastercard only accept CES transactions (E-Commerce). After having verified that your card has adhered to the CES system, the system will contact the entity that have issued the card in order the buyer authorizes the purchase. After bank’s confirmation of the authenticity of the card, your card will be debited - otherwise the request will be cancelled.

 

SHIPPING | WHERE CAN I RECEIVE MY PURCHASE ORDER?

You can receive your order at the address you prefer (at home, at work, etc, but never at the Post Office station).

 

WHAT IS THE LEAD-TIME TO RECEIVE MY ORDER?

Portugal and Spain: 5 working days. Europe: 6-8 working days. Other Countries (Outside Europe, Portugal and Spain): 10-15 working days

 

HOW MUCH DO I HAVE TO PAY FOR SHIPPING COSTS?

Standard Shipping costs within Portugal and Spain: From 5,11 to 7,56 euros.

DHL Shipping costs within Europe: 14,26 euros
DHL Shipping costs outside Europe: